Another topic I was asked to write about on my Instagram is how to deal with negative people and have more confidence.

Now this was asked by someone who worked with me in the same hotel but didn't work with me directly. And let me tell you I do come across as a person with confidence especially at work and especially when people look at me from afar, to a point where people think I have attitude issues... lol

So... I decided not to write a how to guide on how to be more confident but to address a misconception about hard work and experience vs confidence or whatever you want to name it.

I remember when I first got my first job back in 2012 I was about to shoot myself in the head and get it over with. I was so scared to make the first tele-marketing call... now!! I was good at reading, speaking and changing up the script in training... but when it came to put all these things into action I could hear my own heart beating in my ears.
But I grew confident after each call I made... after 6 months I was so confident I would close up to 1200 calls per day for less than an hour of idle time... - my tele people would know what I'm talking about-
I was 19 and lets say it as it is, I was looked down on since everyone was older and believed themselves as much better this little kid.... 

How did I do it, trial and error... learning... gaining experience and believing in myself.
I became so good... everyone knew I was good... I was also so good at the scripts I dream about them each night and how I could make them better.

No one could tell me otherwise, even when the dim-witted degree holder came to tell me I suck or I won't make it in the long run... I felt sorry for him... he was almost 30 and I'm only 19 he must've felt bad that a "kid" could be and equal or worse.... better than him.

Every time someone said I won't make it.... it was a drive for me to do it even more...
Yes there are people who will bring you down, make you cry when you go home, or sometimes can't hold it and cry in the bathroom during the break...but just like there are people who are negative, there are the positive... listen to who makes you feel better.

My mum use to tell me what all mothers say to their kids... YOU CAN DO WHATEVER YOU SET YOUR MIND TO and that's the only voice I kept hearing among the negative noise.

I kept learning, anything my manager asked of me I took it on with an open heart -and mind- I wanted to learn everything that was going around me, I asked questions, I made connections and I always said yes to extra work.
Any challenge that was threw at me, I took it even if I failed... I'd learn!

That scare happened to me again when I first worked at hotel... I heard terms I never heard before, I remember my first revenue meeting at Holiday Inn Amman... I had tears in my eyes the GM was one to say "it all looks scary now, but you'll get use to it" and I did... I use these terms and know what they mean and how I can work them...

Simply put.... I know what I'm doing
And when someone question it... I show result... I talk and explain.
And instead of becoming a negative person with blinding pride... I became every support system and mentor I came across.

People see it as confidence, I see it as experience...
I know what I'm doing and I love what I do... tell me who can shake that?

Funny that people would confuse experience and knowledge with confidence or attitude!
but hei.... who I'm I to judge!